It’s important that you don’t cancel your phone plan with Optus before this step. Next, if your number is registered in your name, request that your new mobile provider port your existing number over from Optus. Find a new provider and plan, and sign up.If you’re seeking some more advice on which provider to switch to, jump ahead to our section on Optus alternatives. The second thing that you want to do is find a new plan, and for that we’ve got recommendations in our best SIM-only plans and best plans with a phone guides. The average Australian only uses about 12GB of mobile data per month, so you may find you can opt for a cheaper mobile plan than the one you’re on. SIM-only: forfeit any remaining days left on your current monthįor Optus mobile customers looking to switch, we’d first decide if your current plan suits your needs – primarily, that means using your provider’s app or online portal to check how much data you actually use per month.Plan + phone: pay off any remaining device instalments (if applicable).Jump to: Cancelling Optus NBN and internet.Still, if you’re ready to say goodbye to Optus, here’s what you need to know.
In fact, Telstra’s former CEO David Thodey told the Australian Financial Review (opens in new tab) that the Optus hack “could happen to anyone”. 4G internet: If you’re on this plan, you may be locked into a 24-month contract or paying month-to-month, check terms before cancellingīefore you go breaking up with Optus, you should know that there’s really no way to tell if other telcos have similar vulnerabilities.Internet plans: For NBN and 5G, cancel at anytime but remaining days in the current month are lost, and any remaining modem costs must be paid off.Mobile plans: Cancel at any time but any remaining days in the current month are lost, and any remaining phone instalments must be paid off.Here’s a quick summary of what these generally involve, but we’d strongly recommend double-checking: First things first: the most important thing to do before switching from Optus is to check the cancellation terms and conditions for your specific service.
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